Terms & Conditions
The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Paras Pharmacy for making product/service purchase payments through an online mode through the payment gateway. Paras Pharmacy website i.e. www.paraspharmacy.in. Each User is therefore deemed to have read and accepted these Terms and Conditions.
Refund And Cancellation :
Any defect or complaints can be referred to the company’s customer care cell at +91 9358122440 or can be emailed to us at email@example.com. The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days’ of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns. For all orders which could not be executed the amount collected would be refunded after deducting the shipping and handling charges.
Returns are not possible in the following cases:
Refund For Charge Back Transaction: In the event there is any claim for/ of chargeback by the User for any reason whatsoever, such User shall immediately approach Paras Pharmacy’s customer care cell at +91 9358122440 or can be emailed to us at firstname.lastname@example.org with his/ her claim details and claim refund from Paras Pharmacy alone. Such refund (if any) shall be effected only by Paras Pharmacy via payment gateway or by means of a demand draft or such other means as Paras Pharmacy deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event, such claim is made it shall not be entertained.
(i) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact Paras Pharmacy via e-mail or any other mode of contact as provided by Paras Pharmacy to confirm payment.
(ii)In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
(iii)In case the Bank Account appears to be debited, but not credited to Paras Pharmacy’s account, the User must query the bank and not Paras Pharmacy. Paras Pharmacy in such situations can try to hold the processing of the orders/services once informed by the User within the specific time.
However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
Limitation of Liability
(i) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or Services in connection thereto; and/ or
(ii) any interruption or errors in the operation of the Payment Gateway.
Miscellaneous Conditions :
The User is hereby informed that Paras Pharmacy will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Paras Pharmacy account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.
Debit/Credit Card, Bank Account Details
Payment Gateway Disclaimer
The Service is provided in order to facilitate access to view and pay for products and services offered online. Paras Pharmacy or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.
GENERAL TERMS AND CONDITIONS
Use of Personal Information
This Website is owned and controlled by Paras Pharmacy Pvt. Ltd. and we at Paras Pharmacy (“we”/”us”/”our”) respect your privacy and always endeavor to take due care with respect to the confidentiality of personal information shared by you on our Website.
As part of the registration process on the Website, WRL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the Website and any such browsing information.
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. below18 years of age but at least 13 years of age you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by this Agreement. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited under applicable laws. We reserve the right to terminate your membership and/or refuse to provide you with access to the Website if it is discovered that you are under the age of 18 years.
We permit you a limited access and personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You specifically agree that you shall not reproduce, duplicate, copy, sell, resell, visit, and/or otherwise exploit for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of Paras Pharmacy and its affiliates without express written consent. You may not use any metatags or any other “hidden text” utilizing the www.paraspharmacy.com or Paras Pharmacy’s name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.
Account & Registration Obligations
All customers have to register and log in for placing orders on the Website. You have to keep your account and registration details current and correct for communications related to your purchases from the Website. By agreeing to the terms and conditions, the customer agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service.
All the products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
Cancellation by Website / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Exchange
Any defect or complaints can be referred to the company’s customer care cell at +91 9358122440 or can be emailed to us at email@example.com. The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days’ of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns.
For all orders which could not be executed or refused at the destination, the amount collected would be refunded after deducting the shipping and handling charges.
Returns are not possible in the following cases:
You Agree and Confirm
You agree that you shall not use the Website for any of the following purposes:
Modification of Terms & Conditions of Service/ User Agreement
We may at any time modify the Terms & Conditions of Use/ User Agreement without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Website. You should regularly review the Terms & Conditions on the Website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using this Website. However, if you continue to use the Website you shall be deemed to have agreed to accept and abide by the modified Terms of the User Agreement.
You agree to defend, indemnify and hold harmless the Website and Paras Pharmacy its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Website or us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement
When you use the Website or communicate with us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
It is agreed and understood by you that all contents of the Website are offered on an “as is” basis without any warranty whatsoever either express or implied by us. You further understand and acknowledge that we make no representations and/or warranties, express or implied, including without limitation originality, purity, and freshness for a particular purpose. You understand that we disclaim all warranties, express or implied, you agree and acknowledge that by using this Website, you agree and understand that your use of this Website is and shall be solely at your own risk. We do not, directly or indirectly guarantee you that the functions of this Website will be uninterrupted and/or error- free.
Limitation of Liability
You agree, understand and acknowledge that neither we nor any of our affiliates, employees, directors, officers, agents shall be liable/ deemed to be liable to you or to any other person for any direct, indirect, special, incidental or consequential damages of any nature arising out of or in connection with the use of and/or inability to use the Website including but not limited to damages that may be occasioned to you for reasons of loss of data, accuracy of results or computer failure or malfunction. Subject to the foregoing, you specifically agree, understand and acknowledge that in no event will we be liable for any damages in excess of the fees paid by you in connection with your use of the Website.
This User Agreement shall remain in effect unless and until terminated by us. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, Such termination will be without any liability to us. Upon any termination of the User Agreement by us, you must promptly destroy all materials downloaded or otherwise obtained from this Website as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any comments/ information shared by you shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.